Help Desk Job Description

Help Desk Job Description Help Desk Job Description The help desk job description applies to the generic help desk and service desk job function and can easily be revised to suit your specific needs.The help desk support role will vary depending on the organization and overall systems environment but these are the duties and activities common to most help desk positions. Also detailed are the key skills and abilities required for successful job performance in the help desk position. HELP DESK JOB DESCRIPTION General PurposeProvide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.Main Job Duties and Responsibilitiesrespond to requests for technical assistance in person, via phone, chat or emaildiagnose and resolve technical hardware and software issuesresearch questions using available information resourcesadvise user on appropriate actionfollow standard help desk procedureslog all help desk interactionsadminister help desk softwarefollow up with customers and users to ensure complete resolution of issuesredirect problems to correct resourceidentify and escalate situations requiring urgent attentiontrack and route problems and requests and document resolutionsresolve technical problems with Local Area Networks and Wide Area networksprepare activity reportsinform management of recurring problems stay current with system information, changes and updateshelp update training manuals for new a nd revised software and hardwaretrain computer users as necessaryclean up computers Education, Qualifications and Experience Bachelors degree preferredworking knowledge of fundamental operations of relevant software, hardware and other equipmentexperience researching, analyzing and interpreting automated system problemsknowledge of relevant call tracking applicationsknowledge and experience of customer service practicesrelated experience and training in troubleshooting and providing help desk supportKey Skills and Competencies oral and written communication skillslearning skillscustomer service orientationproblem analysisproblem-solvingadaptabilityteam interactionplanning and organizingattention to detailstress tolerance Help Desk Resumes Need help developing your resume? Adapt this sample help desk resume to write a job-winning resume.Send a persuasive cover letter with your resume. Help Desk Job Interviews Be prepared for your help desk job interview with these typical help desk interview questions with answer guidelines.Be ready for common customer service interview questions in your help desk interview. Help Desk Job Description Pages