Help Desk Job Description

Help Desk Job Description Help Desk Job Description The help desk job description applies to the generic help desk and service desk job function and can easily be revised to suit your specific needs.The help desk support role will vary depending on the organization and overall systems environment but these are the duties and activities common to most help desk positions. Also detailed are the key skills and abilities required for successful job performance in the help desk position. HELP DESK JOB DESCRIPTION General PurposeProvide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.Main Job Duties and Responsibilitiesrespond to requests for technical assistance in person, via phone, chat or emaildiagnose and resolve technical hardware and software issuesresearch questions using available information resourcesadvise user on appropriate actionfollow standard help desk procedureslog all help desk interactionsadminister help desk softwarefollow up with customers and users to ensure complete resolution of issuesredirect problems to correct resourceidentify and escalate situations requiring urgent attentiontrack and route problems and requests and document resolutionsresolve technical problems with Local Area Networks and Wide Area networksprepare activity reportsinform management of recurring problems stay current with system information, changes and updateshelp update training manuals for new a nd revised software and hardwaretrain computer users as necessaryclean up computers Education, Qualifications and Experience Bachelors degree preferredworking knowledge of fundamental operations of relevant software, hardware and other equipmentexperience researching, analyzing and interpreting automated system problemsknowledge of relevant call tracking applicationsknowledge and experience of customer service practicesrelated experience and training in troubleshooting and providing help desk supportKey Skills and Competencies oral and written communication skillslearning skillscustomer service orientationproblem analysisproblem-solvingadaptabilityteam interactionplanning and organizingattention to detailstress tolerance Help Desk Resumes Need help developing your resume? Adapt this sample help desk resume to write a job-winning resume.Send a persuasive cover letter with your resume. Help Desk Job Interviews Be prepared for your help desk job interview with these typical help desk interview questions with answer guidelines.Be ready for common customer service interview questions in your help desk interview. Help Desk Job Description Pages

This Equal Pay Day, How to Help Other Women Rise

This Equal Pay Day, How to Help Other Women Rise Almost twenty years into the new thousand years, ladies despite everything aren't getting paid similarly. Ladies are kept down by question, outdated thoughts and generalizations â€" and in some cases one another. This Equal Pay Day, help another lady ascend in the working environment. In 2018, the compensation hole limiting working ladies perseveres with 77.9 pennies to each working man's dollar, and when the two sexual orientations are similarly equipped for a job, the lady despite everything acquires 97.8 to the man's dollar. That last is the point at which each compensable factor is represented, including industry, work level and involvement with the controlled sex pay hole. What happens when ladies lift each other up? Ladies supporting ladies in the working environment can conceivably put more ladies pioneers at the top and urge others to push for pay and positions customarily filled by men. 1. Persuade Colleagues to Rise as Female Leaders In 2018, men despite everything move into upper-level situations at essentially more prominent rates. In mid-vocation, a man becomes 70 percent bound to move to an official job than a lady, and by the late time of their profession, men become 142 percent bound to have C-suite or VP jobs. That is about 1.5 occasions the probability of a lady arrival a comparable job. All specialists ought to endeavor to assemble credible and solid associations with each other. Ladies experts must rouse each other to ascend as female pioneers. Try not to limit your experience and help each other to remember your qualities. At the point when you can, go to bat for the accomplishment of other ladies and battle to advance the individuals who have earned it. 2. Engaged Network as a Driving Force for Change Ladies are incredible at making associations, and when they set aside the effort to give another lady an advantage, that enabled arrange turns into a main thrust for change. Do you or your child need an occupation? Need another lead an alternate way? Need a speaker ultimately? Ladies realize the fights they've continued to get where they are, so it's just normal to offer measured hands when another lady is battling to climb a fence. You don't need to drive over the city or nation. There are ladies over the world via web-based networking media to point you the correct way and help out. Connect and offer yours when others need it. 3. Dont Put Up With Manterruption Donald Trump intruding on Hilary Clinton during the initial 2016 presidential discussion â€" Kanye West's mic-taking ability interfering with Taylor Swift in 2009 during an honor service â€" and it continues forever. More regrettable is the steady under-examined plague of men interfering with ladies in the work environment. Manterruption is a deep rooted marvel. A recent report uncovered the two people were bound to interfere with a lady than a man. A casual tech industry study that year found that in more than 900 minutes of discussion, men halted a lady talking multiple times as regularly as a man, and men interfered with ladies multiple times more than they did other men. Ladies experts need to take a pledge to avoid such disturbance and point out cases of being hindered and when different associates interfere with a lady's point. Structure a pack of opposition, and bring down manterruption. 4. Haggle for What She Deserves Female guides are ground-breaking partners with regards to arranging vital compensation bundles that get a lady proficient what she merits. Proficient exchange contrasts for men than ladies as it's viewed as a voracious demonstration when a lady haggles for what she merits â€" likening to $2 million income lost in a lifetime for the normal lady in light of the objective of ascending the company pecking order to authority. That is retirement, to say the very least, women. Exchange is a key segment to opening the compensation hole, and numerous organizations set up a spending plan exclusively for bundle dealings. Ladies must assistance each other ascent, and female guides are deliberately ready to help other ladies experts feel and discover their worth unhesitatingly as they set up a solid compensation bundle. Just 30 percent of ladies set out to arrange â€" beat the detail. With regards to haggling for a compensation for new position offer, just seven percent of ladies endeavor exchange, yet in the case of haggling as a passage level or C-level representative, ladies can't utilize indistinguishable procedures from men. Get certain discussing cash, and check compensation adding machines and details to help. Your value is more than that, however â€" how have you and how would you intend to satisfy organization needs? Set out to make the counteroffer, or let the higher-up battle to fill the quiet when they neglect to pay a lady what she merits. Prepare for the ladies who come after you and assist them with doing likewise. 5. Give Kudos Often and Publicly Credit is consistently late for ladies who battle to recollect their own value. At the point when you get out the accomplishments of other ladies, you lift yourself as a positive expert. Also you feel better â€" providing for other people and praising them makes the cerebrum's pleasure communities fire up and discharge endorphins. The advantage of doing admirably is infectious, much like chuckling or recycled pressure. Skirt the old congratulatory gesture or immediately ticked off email. This isn't an agenda thing. Make a declaration at the following gathering. Compose a sincere and written by hand note. Carry her an espresso with the note on it. Give credit all over the place, out in the open and private, in any event, when it's not anticipated. Break considered thoughts and old generalizations about ladies at work. Ladies remember their battles, so help each other recollect and take the force and pay you merit. Help each other ascent. Buy in to Punched Clocks for additional tips on getting paid your value and accomplishing your profession best. Remark and offer to prop the discussion up. Get all that you have to fabricate a profession you love by pursuing the pamphlet.

The 10 Commandments of Good Resume Writing

The 10 Commandments of Good Resume Writing Resume Writing: The 10 Commandments Follow these 10 commandments of resume writing to ensure that your resume is professional and effective. Click on any of the commandments to skip to them directly. Build My Resume Now 1. You will write more than one resume, targeting each one at a specific audience This is the golden rule of resume writing.  You must tailor each resume for every position that you are applying for. For instance, let’s assume you’re applying to become a waiter, a secretary, a construction worker, or a salesperson. (Note: Click those links to view a WELL TARGETED resume sample). Each of these positions will need a different resume because they require different skill sets. If you have minimal work experience, you’ll need to highlight different aspects of your job responsibilities to appeal to each individual hiring manager. For instance, a hiring manager for a construction company may be more interested in how much you can lift, how reliable you are, and whether you can learn new skills quickly. A hiring manager at an office may want to know what software you can use, what tricks you use to be efficient, and whether you have writing skills. Tip To figure out what skills the hiring manager is looking for, read  the job description they wrote  CAREFULLY. Theyve probably listed all of the specialized skills you need to perform well. Simply include those specific skills on your resume (if you have those skills) and youre set. You’ll need to get creative with your work experience and demonstrate how the skills you currently have are transferrable into an unrelated position. In this way, you can write a tailored resume. (NOTE: The Applicant Tracking System (ATS), which is software that can read your resume, will also reject your resume if it seems irrelevant to the job you applied for. This is another major reason you should tailor your resume.) 2. You will write descriptive bullet points that begin with action verbs Writing in complete sentences will force you to be descriptive. The worst resumes are filled with boring, bland, 2-4 word descriptions like, “Cleaned tables,” “Wrote reports,” or “Dealt with customers.” Each sentence should begin with an action verb, preferably one that best describes the your responsibility. Some action verbs are better than others. Use this epic list of action verbs to find just the right action verb for your bullet point! For instance, the verb phrase “Managed 6 employees” is better than “Told 6 employees what to do”. Here are some other excellent verbs you can use: Use  Verbs Like These To Start Your Bullet Points Managed Trained Saved Developed Created Sold Arranged Prepared Assisted Basically, if its a verb and it sounds good, use it. On the other hand Dont Use These Words to Start Your Bullet Points Pronouns  (I, you, we, us) Adverbs  (Quickly, smartly, intelligently, efficiently) Adjectives  (Massive, huge, small, smart, quick, efficient, intelligent) 3. You will quantify your resume to the best of your ability, adding numbers to describe your experience Adding numbers to your resume makes them more descriptive and specific, which will catch the hiring manager’s attention. Numbers also allow you to show off your achievements and abilities that others may not have. The rule of thumb here is this: if the duty you performed can be described in numbers, do so. Browse these perfectly quantified resumes for a taste of how your resume should look: Still not sure what we mean, or how to do it?  In the following examples, weve written each job description twice to show an unquantified resume description versus a quantified one. Administrative Assistant Quantified Wrote three 1,000-word reports per week for the direct manager, summarizing incoming data and suggesting courses of action Unquantified Wrote reports for the direct manager, summarizing incoming data and suggesting courses of action Waiter Quantified Served in a 300-seat restaurant, handling up to 5 tables at a time in a fast-paced restaurant Unquantified Served food and drink and took orders in a fast paced restaurant Bartender Quantified Upsold $250 in wine daily on average by leveraging knowledge of hundreds of wine brands and matching them with entrees to entice customers into bigger purchases Unquantified Upsold wine by using knowledge of wine and entrees to entice customers into purchases Manager Quantified Managed and trained 6 employees, successfully opening a new branch of our office while maintaining company standards Unquantified Managed and trained new employees to successfully open a new branch of our office while maintaining company standards Other items that can be quantified include: Customer satisfaction ratings Number of customers served daily The size of your company/establishment Total yearly/monthly/daily sales How much you outperformed your co-workers by How much money you saved the company Using action verbs and quantifying will make your resume Achievement Oriented. The above two commandments have only been a taste we have an in depth about how to write an achievements resume if youd like to deep-dive into this concept. 4. You will not include a section about your hobbies and interests Including a section about your hobbies and interests is widely regarded as a newbie mistake. The company is interested in what skills you have that can help them earn more money, not whether you can juggle or swallow swords (unless you are applying to a circus, then these skills should definitely be on your resume). Tip For more ideas regarding which abilities are appropriate for your resume (and which are not), check out our skills for resume  guide. If your hobbies, interests, and side projects do coincide with what the company is looking for, then you should include them in your Additional Skills or qualifications summary section. 5. You will not leave any glaring gaps in employment history If you have periods of time where you were not working professionally, avoid revealing those gaps on your resume at all costs. There are a number of ways that you can accomplish this. The first is with resume formatting. The first format you can use is called a Functional Resume, which leaves off work dates altogether in favor of simply listing your most relevant qualifications. VIEW Functional Resume The other format you can use is called a Combination Resume, which splits your resume into two sections. In one section, your work experience will still be written in reverse-chronological order. Then, once you reach your gaps in work experience, you again simply list your qualifications and ignore dates altogether. VIEW Combination Resume Finally, you can  leave months off of your resume entirely. If you worked from June 1, 2013, to February 1, 2014 â€" simply leave off writing June and February, which will show that you worked from 2013-2014. If pressed in your interview, tell the truth. The point is to get your foot in the door. 6.  You will pay attention to professionalism This mainly concerns your contact details section. The 3 DONTs of Professionalism Dont include your nickname. We once received a resume from Joey “The Hammer” Perkins. It was ineffective. Dont include a picture of yourself on your resume. If you are an actor, then you will need to include a professional headshot. For all other industries, including a picture of oneself is considered extremely unprofessional. Don’t label your saved document “I hate resumes”, which we have also seen. It seems that sometimes people forget that the other party will see the file name. The 3 DOs of Professionalism Use a professional email address. For instance,  clowns_of_fury@gmail.com is hilarious, but we’re afraid it doesn’t exactly smack of professionalism. Make sure you resume is saved with your full name and the word resume. Example: “Joe Brown Resume” Include the position you’re applying for if you know it. Example: “Joe Brown Resume â€" Waiter” Be 100% sure that your contact details are correct. Not being able to contact you for an interview is the height of unprofessionalism. 7. You will format your resume so that it is aesthetically pleasing and legible Follow these 10 simple rules to make an aesthetically pleasing resume. Or, simply download some of the best resume templates on the web from our website for free. The 5 DONTs  of Resume Aesthetics DO NOT use  font below size 10 DO NOT use  crazy font styles DO NOT write a “Wall of Text” (no spacing, too much text, too much information) DO NOT use bright colors that are difficult to read DO NOT include images The 5 DOS of Resume Aesthetics: DO leave spaces between your work experiences to make reading easier DO bold your headers DO italicize sub-headers DO create columns to save space and use more of the page DO use bullet points to list job descriptions For more, read our detailed guide on resume design to learn how to craft a resume that stands out. 8. You will not lie on your resume Getting caught for resume fraud will follow you for the rest of your career. It’s tempting to embellish or outright lie on your resume, as you can get higher paying jobs and well-salaried positions by claiming credentials or skills that you do not have. In all likelihood, you will get caught, because it will be obvious that you do not know how to competently do your work properly. (That is, unless you are Frank Abagnale, the fraudster portrayed in the blockbuster movie Catch Me If You Can). Many people are tempted to lie on their resume because they falsely believe that their work experience and education histories are insufficient. In reality, many companies are willing to take risks on employees that have the basic skills and attitude to do the job. For instance, if a company says in the job description that they require 2-3 years of experience in a position, that number actually represents their ideal candidate, not a hard and fast rule. 9.  You will not repeat any bullet points Your resume should be formatted with your most recent work experience towards the top, and least recent towards the bottom (reverse chronological.) That means any bullet points towards the top means that you know how to do that job responsibility already. There’s no point in repeating it again towards the bottom. It’s redundant, and unnecessarily lengthens your resume. Tip An overly-lengthy resume could torpedo your chances of getting an interview. Learn how to hit the perfect resume length with our expert tips. 10. You will not make any grammar or spelling errors Even a stellar resume is easily destroyed by simple grammar and spelling mistakes. Because it’s such an important document, mistakes immediately set off red flags in the hiring manager’s view. The thinking is, if you can’t take the time to correct basic mistakes, then you might also be a low quality worker. Take these steps to make sure your resume is error free: Run spell check Have two friends or family members look over it Look over it yourself Tip If you spell resume with an accent â€" or use special characters anywhere in your documents â€" it might cause formatting errors and prevent the hiring manager from reading your application.

Customize this Beverage Manager Resume

Alter this Beverage Manager Resume Alter this Beverage Manager Resume Make this Resume Christine Moon3086 Drummond StreetSuccasunna, NJ 7876(444)- 343-7597c.moon@smail.comObjectiveLooking for a chance to function as Beverage Manager in quickly developing organization that will empower me to contribute for the advancement of the company.Summary of QualificationsExperience in food and refreshment managementKnowledge of all periods of drink organization, cost control, and commonality of all refreshment servicesStrong authoritative skillsKnowledge of strategies, standards and practices of Food and Beverage industry. Information on general office practices and systems and working standard office equipment.Professional ExperienceBeverage Manager, January 2007 PresentHyatt, Carlsbad, CA ResponsibilitiesManaged all exercises and every day activities of food and beverages.Maintained high caliber of food and refreshments administration. Overseen food and refreshment deals targets.Maximized food and drink sales.Implemented controls of food and refreshment activit ies. Refreshment Assistant Manager, May 2004-December 2006Doubletree Brands, Downers, VT ResponsibilitiesAssisted the director in the every day tasks of food and beverages.Ensured consistence with respect to wellbeing, security and sanitation.Managed income and work expenses.Ensured exclusive expectations and nature of food and beverages.Assisted the Manager in enlistment and preparing forms. EducationMasters Degree in Business Management, 2004Yale UniversityBachelors Degree in Business Management, 2002Yale UniversityCustomize ResumeMore Sample Resumes:Beauty Salon Resume Behavior Therapist Resume Benefits Coordinator Resume Benefits Specialist Resume Beverage Manager Resume Beverage Sales Resume Bicycle Mechanic Resume

How To Create A Resume Using Resume Templates

<h1>How To Create A Resume Using Resume Templates</h1><p>Resume formats are a simple method to make an expert looking resume. There are various online resume formats accessible for use by businesses and people, which permit them to effectively make a custom resume very quickly. It isn't important to go through hours on continue building. The significant thing is to guarantee that the data on your resume is valid and accurate.</p><p></p><p>Resume layouts assist you with making a resume surprisingly fast. With such a large number of online sites to look over, it very well may be hard to locate an extraordinary layout. This is on the grounds that there are various resume formats accessible for nothing on the web. Be that as it may, this may not really be the best answer for your resume needs. Before picking a layout, ensure that you have altogether looked into which formats merit your time and money.</p><p></p><p>The key to making a decent quality resume is to pick a layout that isn't just educational yet in addition enjoyable to utilize. Along these lines, your resume will be increasingly viable and will expand your odds of finding a decent line of work meet. The excellence of making a tweaked continue is that you can add your own innovativeness to it. It is fundamental that you center around what makes you exceptional and what truly matters.</p><p></p><p>Resume formats don't need to be exhausting. You can have a drawing in plan that will move individuals to need to peruse the whole page. It is likewise significant that the resume contains clear headings, visual cues, and bolded phrases.</p><p></p><p>Remember that your resume ought to likewise feature significant focuses on the front side. Additionally, reach data. This data ought to be compact and obviously present.</p><p></p><p>Look for a resume manufacturer that permits you to add mixed media to your resume. For instance, you can include recordings, pictures, charts, and sound. This will permit you to alter your resume as much as you want.</p><p></p><p>You ought to likewise look at the terms and conditions when utilizing a resume manufacturer. For instance, it isn't prudent to utilize a resume manufacturer that expects you to make your resume completely without any preparation. This is on the grounds that you could commit errors. Likewise, it isn't required to recruit a resume manufacturer in the event that you are not happy with the consequences of the software.</p><p></p><p>Take some straightforward strides to start improving your resume. When you take care of business, you will be amazed how you improve your odds of finding a decent line of work interview.</p>

Covering Your Resume With Unnecessary Jobs Is Not Good

<h1>Covering Your Resume With Unnecessary Jobs Is Not Good</h1><p>The most fundamental truth in continue composing is that one ought not neglect to incorporate any pertinent employments one may have done previously. Be that as it may, this doesn't imply that one needs to incorporate each one of those immaterial job.</p><p></p><p>You may have a vocation yet there might be a comparing occasion, which brings back the data on that specific occupation. You may have had your own physical issue and along these lines be excluded from going after a similar position once more. In such cases you can incorporate this bit of information.</p><p></p><p>While if there should be an occurrence of any activity, on the off chance that you have secured for some other person or thing you can likewise incorporate this data. Any additional data, which you discover useful can be placed in the resume. One may likewise need to incorporate any ch aritable effort done by the candidate, which isn't identified with the activity. However much as could reasonably be expected, you should list all the related employments, so it turns out to be more impressive.</p><p></p><p>A continue that is loaded up with immaterial occupations, will be anything but difficult to evacuate later on. So you should take care to keep it short.</p><p></p><p>When you will compose your resume, it is in every case better to begin with the end goal of the resume. This is on the grounds that most continues are comparable and appeared to be excessively comparable. On the off chance that you decide to blend and match various subjects and you have them secured with the applicable occupations, you make certain to get a fascinating resume. It will catch eye and would end up being more interesting.</p><p></p><p>If you are a person with various styles of composing, attempt to follow a similar s tyle, that way, the resume, will seem to be one, rather than many. The author of the resume can utilize the additional substance as one, as long as a similar style is followed. You might need to seem to be increasingly tenable by including some comparative employment which has not been referenced in the resume. With some regular names, you can spare time and vitality. Thusly, you will make certain to seem to be more credible.</p>

The Battle Over Social Work Resume Example and How to Win It

<h1>The Battle Over Social Work Resume Example and How to Win It </h1> <h2> What to Expect From Social Work Resume Example? </h2> <p>Employing social work individual proclamation tests to give motivation and direction is a great technique for figuring out how to compose and structure your own one of a kind individual articulation. Something as basic as finding the best individual to control your resume introductory letter may have a huge impact. On the off chance that your encounters require another page, do it! It can moreover be helpful to survey various resumes to acquire a thought regarding what you need your resume to incorporate. </p> <h2> What Does Social Work Resume Example Mean? </h2> <p>You may acquire or utilize some of the expressing here to demonstrate that you've been liable for some critical regions in your past work. When posting your business history, incorporate accomplishments identified with the kind of work yo u're searching for. At any rate, you may search for associations at associations you'd love to work for. Do give certain achievements and activities. </p> <p>Social laborers help their customers work better in the public arena. To form a solid social laborer continue, you should offer proof of your ability to help other people. Medical clinic social laborers may need to manage perhaps depleting and genuinely extreme situations where dangers to personality may happen. Clinical social specialists may likewise analyze some psychological and conduct issues, and they work with specialists to concoct treatment plans. </p> <h2> The Do's and Don'ts of Social Work Resume Example</h2> <p>Infographic resumes become a lot progressively notable. Start with your most recent activity. View the accompanying connects to start searching for energizing employment positions in your town.</p> <p>If at all conceivable, it is likewise conceivable to incorporate aptitudes explicitly referenced in the work depiction, so the recruiting director quickly realizes you have them. To gain a vocation as a social specialist, you will require a long assortment of capabilities before a recruiting chief will pay attention to you. Tailor your resume to the specific occupation. The piece you genuinely need the employing supervisor perusing is your most recent work understanding (and be certain you custom-made that data to fit the work portrayal). </p> <h2>The Fundamentals of Social Work Resume Example Revealed </h2> <p>It is far simpler for a recruiting administrator to find that esteem in a short section than endeavoring to sort it out from a protracted history of master understanding and training. Beneath you'll locate a comprehensive assortment of certifications accessible dependent on the field of your training. With the previously mentioned tests of dest inations for the social laborer position promptly accessible to use in making yours, you will absolutely be able to support up with an incredibly viable one for your resume. With the previously mentioned tests of targets for the social laborer position promptly accessible to use in making yours, you will without a doubt can think about a very successful one for your resume.</p> <h2> The Fundamentals of Social Work Resume Example Revealed </h2> <p>Creating a CV from nothing or possibly from a current report is relatively simple because of the pre-composed expressions, the spell-checker, the quantity of configurations you'll have the option to find your CVs and the generous number of web formats joined by numerous customization decisions. Transferring to our resume database expects you to make a record. What sort of Service Functions My Perfect Resume is absolutely self-coordinated, thus the level of time it requires to experience the whole procedure will chang e from individual to person. The ideal configuration for your resume is appeared in the model that you will simply need to change for your very own circumstance. </p> <p>If you endeavor to do an excessive amount of too rapidly for a solitary customer, you will failand you won't be accessible to help any other person. It is a lot more straightforward for an administrations chief to find that esteem in a short passage than endeavoring to models it together from an extensive history of master understanding and training. Verify that your email address is appropriate for a social administrations position. Picking the correct request for employment system is basic to must fitting way to deal with get programming appropriately. </p> <p>In numerous ventures, you should concentrate more on specific features of your resume. The quantifiable accomplishments make it work. There are various sorts of social works that people might want to engage in which you can promptly perceive the substance of their Resume Objectives. In case you're focusing on headway or a particular district of Social Work make a point to locate the satisfactory Certifica tions before applying. </p> <p>Resume models by industry you should make a resume that features the specific abilities managers need to get. When posting abilities on your resume, it is important to have an astounding blend of quick and troublesome aptitudes. Remember which you're reacting to a work post with the goal that your goal, abilities, instruction and work experience should coordinate the necessities of the business. Language aptitudes are exceptionally wanted in social work, on the grounds that occasionally you'll have customers whose first language isn't English. </p>